The College recognises that differences can occur in all systems and organisations. The right of the individual to have his/her voice heard is endorsed. The College is committed to resolving complaints fairly, equitably and as promptly as possible.
Most complaints will be handled in-house by the College administration. Complaints will be acknowledged by the appropriate person as soon as possible. Complaints shall be as specific as possible – in writing if necessary, to establish the facts. Procedures for both making and handling different kinds of complaints shall be made clear.
If you have any questions about the complaints policy, please contact the school to arrange an appointment.